MAJOR SALE - It’s HostHive’s grand opening on Sept 30! Use code GRAND @ checkout for 50% off your first server.
HostHive Logo
MAJOR SALE - It’s HostHive’s grand opening on Sept 30! Use code GRAND @ checkout for 50% off your first server.
HostHive Logo
Home
Dedicated Servers
VDS
Colocation
Service Level AgreementBy accessing and placing an order with HostHive LTD, You confirm that You are in agreement with and bound by the terms and conditions. (Last Updated: 4/22/2023).
Outstanding Support GuaranteeAt our company, we are proud to offer an Outstanding Support Guarantee, which is our promise to provide exceptional customer support. Our guarantee includes the following:ㅤㅤㅤ
  • Respond to your support tickets within 10 minutes
  • Answer your support calls within 1 minute
Service Level GuaranteeWe also provide a Service Level Guarantee that ensures our network and power infrastructure remain highly available. Our network is designed with multiple redundant paths and equipment, which enables us to maintain a 99.999% network availability rate. Our power infrastructure is equipped with multiple failovers, such as backup diesel generators, UPS, and STS transfer switching, to provide 100% power availability.
Our uptime guarantee covers the following:ㅤㅤㅤ
  • 99.999% Network Availability
  • 100% Power Availability
ㅤㅤㅤㅤPlease note that this guarantee excludes scheduled maintenance, emergency maintenance, DDoS attacks, force majeure, and hardware failures within your server. However, we have confidence in our infrastructure and offer account credit if we fail to meet our uptime guarantee. You can claim credit up to the amount of your monthly server bill.ㅤIf our network or power infrastructure experiences downtime, we compensate you with one day of credit for your server for every hour of downtime. We monitor Service Level Guarantee uptime on a rolling monthly basis.ㅤTo make a claim, you must do so within 15 days of the failure. Your claim should include evidence of the outage, such as the date of the outage, start and end times, and a ticket submitted through your customer portal to our billing department. Failure to submit a ticket informing us of the outage will prevent us from processing your claim.
Questions? Let’s chat.
[email protected]
Live Chat
ServicesRyzen Bare MetalIntel Bare MetalVirtual Dedicated ServersColocationStorage Servers
CompanySubmit TicketAffiliate ProgramService Level AgreementTerms & ConditionsPrivacy Policy
SupportClient AreaMetal Control PanelKnowledgebaseNetwork StatusLooking Glass
Copyright 2023 © hello.
All rights reserved.